Privacy is important to your medical care. At Ultrascan Radiology we are committed to protecting our patients' privacy, through explaining our practices, only collecting and disclosing medical information with patients' consent, and resolving any privacy-related problems as quickly as possible.
Amendments to the Privacy Act 1988 require private sector organisations to protect the privacy of an individual's personal information. The detailed document which explains Ultrascan Radiology/I-MED's measures to comply with the Privacy Act can be downloaded below.
Ultrascan Radiology/I-MED will protect your privacy by:
- Only obtaining information about your health with your consent;
- Keeping your health information secure;
- Giving you access to the information we have concerning you;
- Not disclosing this information outside the organisation without your consent;
- Allowing you to withdraw your consent at any stage;
- Providing you with a simple complaints mechanism for complaints relating to privacy issues;
- Ensuring a process for working with the Office of the Privacy Commissioner to resolve any complaints that cannot be resolved directly with you;
- Providing written procedures and instructions to staff to ensure that privacy sensitive processes are adhered to;
- Ensuring I-MED's external contractors comply with the Act; and
- Continuing to review and improve our privacy practices.
Complaints
You can complain about how we have treated your personal information or privacy generally. Please send your complaint through our "Ask Louise" function on the contact us page. The complaint will be investigated and a response will be sent to you as quickly as possible. We will endeavour to respond to you within 14 days. If you are dissatisfied with the response, you can refer the matter to the Privacy Commissioner.